RETURN & EXCHANGE
We ensure that customers feel confident and extremely content on making a purchase. This implies on the first purchase or while returning a pair. We offer hassle-free polices to embark on customer satisfaction and value for money.
We safeguard your purchase with the 15 days warranty which can be availed by showing your order receipt. This warranty is implied on regular frames and stock lenses. We also offer store credit of the total Order Amount as a part of our Refund Policy.
Even after the payment – Your money is technically at your end unless you are extremely proud and satisfied of what we have delivered. We refund the full amount (Frame, Lens and Shipping) if our eyewear has not replenished your vision demands. This refund regulation enables us to minimize customer dissatisfaction towards the product. However – conditions may apply as with mutual consent, various issues can be solved.
Prescription Issue: Copy of prescription issued by an optician is mandatory
Warranty: Reported issues within 30 days of getting the eyeglasses
Order Delay: Unusual delays in production or transit
Product Issue: Verification of size, color and defect
Company’s Error: Confirmation on the issue reported
Promotions: Conditions apply on glasses purchased in promotions.
1 – All lens upgrades will be charged
2 – A home brand frame can be replaced or exchanged with a home brand only. Same is the case with designers. If a designer is selected in place of a home brand, difference in price is applicable.
3 – A scanned copy of the prescription should be provided to solve prescription issues in a swift manner.
4 – We do not guaranty that Out of Stock frames will be restocked. For exchanges or replacements, selecting frames from a new lot solves this issue.
Not Sure What To Do?
Need to ask product related questions or want to inquire about your order? Call us at (042) 356 94665.